Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. You wrote about Clipper freezing accounts. Many of the cards have about $50 on them, but a couple have about $200. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Email Include the card number in your description. Does this mean my card is worthless and I might as well toss it?Ī: No. Q: I’ve had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. What do you recommend for getting this resolved?Ī: Fire off an e-mail to Describe the situation, including your account information. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. How many people do not know and never retrieve their funds? What a scam! We contacted Clipper and were instructed to write letters to get the refund on two cards. She couldn’t find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Clipper said they didn’t have money in their accounts. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Other readers wrote of similar fears and refund frustrations. Clipper says it does not take funds away, even if the card goes unused for years. A reader in a prior column thought $300 had disappeared from an account. ![]() If a Clipper card is not used for six months, it can be deactivated. ![]() I only pray they’re still there.Ī: Many others are praying, as well. The old website used to show added values, ready to be activated, but no longer does. However, money added since then does not show on the account, as we’ve not used the cards. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there.
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